Last updated: 3 June 2024

Welcome to Trust Nico! These terms and conditions outline the rules and regulations for the use of Trust Nico’s website and services.

By accessing this website and using our services, we assume you accept these terms and conditions in full. Do not continue to use Trust Nico’s website if you do not accept all of the terms and conditions stated on this page.

1. Definitions

• “Client,” “You,” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions.
• “The Company,” “Ourselves,” “We,” “Our,” and “Us” refers to our Company, Nico Sabatini Ltd.
• “Party,” “Parties,” or “Us” refers to both the Client and ourselves, or either the Client or ourselves.

2. Services

Trust Nico provides plumbing and gas services to customers in London, including but not limited to pipe freezing, leak detection, hot water cylinder repair, sink repair and installation, domestic and commercial maintenance plumbing, and central heating and radiators repairs and installations.

3. Booking and Appointments

• All appointments must be scheduled through our website or by contacting us directly.
• The Client is responsible for ensuring that access to the work area is available at the agreed time.
• Any changes to the appointment time must be communicated at least 24 hours in advance.

4. Pricing and Payment

• All prices are subject to VAT and other applicable taxes unless otherwise stated.
• Payment is due upon completion of the work unless otherwise agreed in writing.
• We accept payment via cash, credit card, or bank transfer.

5. Cancellation Policy

• Cancellations made less than 24 hours before the scheduled appointment may incur a cancellation fee.
• If we arrive at the scheduled time and are unable to perform the work due to lack of access or any other reason not caused by us, a call-out fee may apply.

6. Water Supply Clause

If the Client informs us that it is possible to close the water supply but it is found upon arrival that it is not possible to do so, the Client will still be charged for the service call. This charge is to cover the time and effort of our plumber who has arrived at the site.

7. Liability

• Trust Nico shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our services.
• Our liability for any claim arising from our services is limited to the amount paid by the Client for those services.

8. Privacy

We are committed to protecting your privacy. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

9. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom, and you irrevocably submit to the exclusive jurisdiction of the courts in that location.

10. Changes to Terms

Trust Nico reserves the right to revise these terms and conditions at any time. By using this website and our services, you agree to be bound by the current version of these terms and conditions.

11. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

• By email: info@trustnico.co.uk
• By visiting this page on our website: trustnico.co.uk
• By mail: Flat 173 Park South, Austin Rd, London SW11 5JN