TrustNico stands behind the quality of its work. If a fault arises with work we have carried out, we will return to put it right.
What is covered
- Installations: 12 months on labour from the date of the invoice.
- Repairs: 28 days on labour from the date of the invoice.
- Parts supplied by TrustNico: covered for the same period as the labour on that job.
- Parts supplied by the customer: not covered. We are happy to fit customer-supplied parts. Any fault with the part itself should be raised with its supplier.
How to make a claim
Claims must be made in writing within the warranty period, by WhatsApp to 07507 719191 or by email to info@trustnico.co.uk. Please describe the issue and include photographs where possible, and we will arrange a visit.
When the warranty does not apply
- The work has been altered, repaired or otherwise interfered with by another party since completion.
- The invoice has not been paid in full.
Outside the warranty period
We may still be able to help, but a partial or full fee may be charged at our discretion. We will confirm any charge before work begins.
Maintaining warranty cover
Some warranties, including most boiler manufacturer warranties, require regular servicing to remain valid. We recommend booking an annual service.
Your statutory rights
This warranty is in addition to your statutory rights, which are not affected.
TrustNico is the trading name of Nico Sabatini Ltd, which is Gas Safe registered (number 955367).